PRIVACY POLICY
UptownReservations.com (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy outlines how we collect, use, retain, and protect data gathered from users of our website, uptownreservations.com. Our practices adhere to the highest standards of data protection under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws and frameworks.
1. COMMITMENT TO PRIVACY AND DATA PROTECTION
We are committed to maintaining the privacy, confidentiality, and integrity of all personal data entrusted to us. We design our services, operations, and data handling methods around the principle of privacy-by-design and with a strong regard for security and user transparency. Our goal is to provide users with a trustworthy digital experience while ensuring full compliance with applicable data protection laws.
2. SCOPE OF THIS POLICY AND OUR ROLE AS DATA CONTROLLER
This Privacy Policy applies to the personal data collected and processed through uptownreservations.com. As the data controller for your personal data, we determine the purposes and means of processing. This policy applies to all individuals who access or use our website and services, including registered users, prospective clients, and website visitors.
3. CATEGORIES OF DATA PROCESSED
We process the following categories of personal data:
– Usage Data: This includes information about your browser type, operating system, IP address, geolocation (where permitted), pages visited, session duration, device identifiers, and activity logs related to your interaction with uptownreservations.com.
– Account Data: Information you provide during account registration or profile creation, such as your name, address, email address, and phone number.
– Profile Data: This encompasses your purchase history, feedback, dining or reservation preferences, behavior patterns, and other profile characteristics derived from your interactions with our offerings.
– Communication Data: Includes records of inquiries, customer support requests, contact history, and any other messages sent to us via email or web forms.
– Technical Data: Details such as your device type, operating system version, application usage, browser plug-ins, time zone settings, and network diagnostics.
– Transaction Data: Billing and payment information, order details, reservation confirmations, and related transactional data including delivery and billing addresses.
– Preference Data: Marketing preferences, newsletter opt-in status, service interest profiles, consents recorded, and targeting criteria.
4. LEGAL BASES FOR PROCESSING
We process your personal data only when a legitimate legal basis exists, as defined by applicable data protection laws:
– Contractual Necessity: To deliver services and fulfill our obligations under any contract with you (e.g., processing a reservation or payment).
– Legal Obligation: Where we are required by law to process certain data.
– Consent: When you explicitly consent to our use of your data, for example, by opting into marketing communications.
– Legitimate Interests: To enhance and promote our services, ensure site security, or understand website usage, provided this does not override your rights and freedoms.
5. YOUR RIGHTS UNDER GDPR AND CCPA
You have the following rights regarding your personal data:
– Access: You have the right to request access to your personal data and obtain a copy.
– Rectification: You can request corrections to any inaccurate or outdated information we hold about you.
– Erasure: You have the right to request the deletion of your data, subject to certain legal and contractual limitations.
– Restriction: You may request that we limit the processing of your data under specific circumstances.
– Portability: You may request a structured, commonly used format of your personal data for portability to another service.
Users in California may also have the right to opt out of the sale of personal information (note: we do not sell personal data) and to receive specific disclosures about how their data is used.
To exercise any of the above rights, please contact us at [email protected].
6. SECURITY MEASURES
We uphold rigorous security standards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Encryption of data in transit and at rest
– Role-based access controls and authentication
– Routine backups and disaster recovery protocols
– Internal policies and employee training on data handling and information security
7. INTERNATIONAL TRANSFERS
We may transfer your personal data to processors or partners located outside the European Economic Area (EEA). Any such transfers are conducted using legally approved mechanisms, such as Standard Contractual Clauses or Binding Corporate Rules, to ensure an adequate level of protection consistent with GDPR requirements.
8. DATA RETENTION
Your data is retained only for the duration necessary to fulfill the purpose for which it was collected and in accordance with legal, contractual, and operational obligations:
– Usage and technical data are retained for up to 12 months for analytics and site functionality.
– Account and profile data are kept for the duration of the user relationship and deleted or anonymized 24 months after inactivity.
– Transaction and communication data are stored for a minimum of 6 years to comply with financial and legal records obligations.
– Marketing consents and preference data are retained until revoked or updated, and stored no longer than 5 years without ongoing activity.
9. COOKIE POLICY
We use cookies and similar technologies to provide website functionality, personalize content, analyze traffic, and deliver targeted advertisements. The types of cookies we use include:
– Essential Cookies: Required for the website to function properly (e.g., session management).
– Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering preferences).
– Analytics Cookies: Provide insights into user behavior to help us improve the user experience.
– Performance Cookies: Help monitor website performance, speed, and usage trends.
10. COOKIE MANAGEMENT AND USER CHOICES
You can manage your cookie preferences directly within your browser settings and by using any cookie management tools we provide on uptownreservations.com. At any time, you may:
– Accept or decline non-essential cookies
– Withdraw consent to cookie tracking
– Access or modify cookie settings via our website footer, where applicable
Our practices align with GDPR and CCPA standards to give users full control over their personal data, including behavioral tracking and analytical profiling. We also honor browser-based Do Not Track (DNT) requests.
11. CHILDREN’S PRIVACY
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that personal data has been collected inadvertently from a child under 13 without verified parental consent, we will delete such data promptly. Parents or guardians who believe their child’s information was submitted in error may contact us at [email protected].
12. POLICY UPDATES
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes to this Policy will be communicated through appropriate channels on uptownreservations.com. We encourage users to review this page regularly to stay informed about how we protect and use personal information.
13. CONTACT INFORMATION
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are fully committed to complying with all applicable privacy regulations and ensuring your experience on uptownreservations.com remains secure, transparent, and respectful of your fundamental rights. Please contact us with any privacy-related inquiries or to exercise your rights.